We are staying in the same Vancouver Island lodge resort we stayed in on our honeymoon – the Tigh-Na-Mara, in Parksville.
The view, above, from our room’s huge deck is spectacular, worth a million bucks… the beach and tide flats go on for miles and make for wonderful walking and beachcombing. The room is cozy, with log beams, a gas fireplace, and a jetted tub. The food at the lodge dining room is excellent, if you want to spring for a fine dining experience with every meal – that’s not really our style (nor our budget!)
The lodge now has a high-priced destination spa, with all the body treatments you can think of – facials, skin, manicure/pedicure, massages, etc. I’m mostly not a massage fan – although I do enjoy a really good pedicure/footrub – I think it’s the whole intimate touchy-feely with a stranger thing.
I am very disappointed that there is no internet access to any of the lodge rooms – and this is a pretty high-end resort. I can go to the conference center and use wireless there – but from a convenience and family vacation perspective, that’s pretty disruptive. Having it and not choosing to use it is a vacation. Not having it available at the price I’m paying is frustrating.
Update, day before checkout: I have actually been quite disappointed with the resort throughout my stay here. It’s as if they are coasting on their million dollar view and fabulous facilities – and
providing fair-to-poor customer service.
Sometimes it’s the little things – like not following through with their commitment to eco-friendly housekeeping practices.
And then there were the bigger issues – like housekeeping throwing away an expensive package of barely used cigars from the back deck during their visit. Or not vacuuming our room – once – during our stay.
Or the final straw. When we called the front desk to let them know we wanted to depart a day early, we were informed, “I’m sorry, we have a five day cancellation policy, we’ll have to charge you for that night.” Nothing more. No customer service inquiry like, “I’m sorry to hear that, is there a problem, or anything we can do to make your stay more enjoyable?” Just, “We have your money, we’re going to keep it, do what you want.”
So, we stayed the original duration, under duress. And didn’t spend one thin dime at the resort outside of our room – not at the spa, the restaurant, the bar, nothing. And we won’t be back, nor recommend this place to others, because a great resort requires more than a nice room and a high price to be truly special.